Returns & Exchanges

At TwinsTribe, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy for all unused and original-packaged items.

1

Initiate Your Request

Log in to your account and navigate to the order history section to select the items you wish to return and receive your RMA number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip or RMA confirmation.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.

4

Receive Your Refund

Once our warehouse inspects and approves your return, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing