Frequently Asked Questions

Everything you need to know about shopping with TwinsTribe

How long does shipping take?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the country.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

What payment methods do you accept?

TwinsTribe accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.

Do you offer international shipping?

Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

How can I contact customer support?

Our support team is available via email at [email protected] or through our live chat feature from 9 AM to 5 PM EST, Monday through Friday.